Add items to your cart, then open the cart to review. Online card checkout is being activated for this store — in the meantime, email hello@wealthsmart.hk with the items you want and your delivery address, and we will reply with payment instructions and confirm your order.
You can browse the store in USD, EUR, HKD or CNY using the currency selector in the header. The currency you select is the currency we quote and settle in; your card issuer may apply its own conversion if your card is denominated in another currency.
No. Card details are entered directly with our payment institution and never reach or persist on our own systems. We keep only the transaction reference and the last four digits where needed to reconcile a refund.
Yes, as long as it has not been dispatched. Email us with your order number and we will cancel it and refund you in full. Once a parcel has been handed to the carrier the return process applies instead.
Orders dispatch within 1–2 working days. Standard delivery is 3–6 working days within Asia-Pacific, 5–9 working days to North America, and 6–10 working days to the UK and European Union. The full table by destination is in the shipping policy.
Standard shipping is free on orders over US$150 and a flat US$12 below that. It is charged once per order.
We currently ship to more than 40 countries and regions. If your country is not on the list in the shipping policy, email us before ordering and we will tell you what is possible and what it would cost.
From Hong Kong or from our operation in Baiyun District, Guangzhou, depending on the product and its stock position. Your order confirmation states which. Most deliveries to Asia-Pacific and mainland China ship from Guangzhou; most other destinations ship from Hong Kong.
Yes, by email, as soon as the carrier takes the parcel. Some carrier systems take up to 24 hours to show the first scan.
Unless a product page states the order is delivered duty paid, import duty and local taxes are collected by the destination country's customs authority and are payable by the recipient. The carrier may ask you to pay these, plus a handling fee, before delivery.
No. We declare the full value of every parcel on the customs form. Marking an order as a gift or understating its value would breach customs regulations in the destination country.
30 days from delivery for in-stock items. After you request a return you have a further 14 days to send it back. Items must be unused and in their original packaging with all tags attached.
Return shipping is paid by the customer, and we do not refund the original outbound shipping. If the item was faulty, damaged or not what you ordered, we pay the return shipping in full and refund your original shipping cost.
Please contact us first — we will send you the correct warehouse address for your region and a return authorisation. Do not send parcels to the registered office address shown in our footer: that is a corporate services address and does not accept parcels.
We process refunds within 5–10 working days of the return arriving at our warehouse. For card refunds, your bank may take a further 3–5 days to show the credit on your statement. We refund the full product value including sales tax charged at checkout. We cannot refund import duty collected on delivery.
We make no therapeutic claims, and none of our products is a medical device. We design products that remove friction from a night — a light that fades instead of glaring, sound that masks rather than adds, fabric that breathes rather than traps. If you have a persistent sleep concern, please speak to a qualified healthcare professional.
Every apparel product page lists the fit and the garment measurements. Our sleepwear is cut generously — if you are between sizes and prefer room, take the larger one. If you are still unsure, email us your usual size in a brand you like and we will advise.
The care instructions are listed in the specifications table on each product page. In general: wash cotton and linen cold, line dry, and skip the tumble dryer for linen. Washing linen at a lower temperature than you think it needs is the single best thing you can do for its lifespan.
24 months on electronics, covering manufacturing defects, parts and labour; 12 months on textiles. The period is stated on every product page. Following the care instructions keeps the warranty valid.
Most people start with a light and a textile. The Still Sunrise Lamp and the Morrow Linen Sheet Set between them change the morning noticeably and are easy to live with. If you already track your sleep, the Somna Sleep Band is where the useful detail is. If you are not sure, email us and tell us about your room.
WealthSmart Tech Commerce Limited 財智通科技商貿有限公司, a company incorporated in Hong Kong on 18 September 2025 with company number 78825535. The sole director is TANG Churui(唐楚蕊). Our product and customer service team is in Baiyun District, Guangzhou. Full details are on the legal notice page and in the footer of every page.
Our company number, business registration certificate and registered address are published in the footer of every page of this store, and you can verify them against the Hong Kong Companies Registry. We are a small company and we do not pretend otherwise — see our story for the plain version.
We collect what is needed to take, deliver and support your order, we do not sell it and we do not share it for anyone else's marketing. Our retention periods are set out in the privacy policy, which also explains the rights you have over your data under the GDPR, the CCPA and Hong Kong's PDPO.
Email hello@wealthsmart.hk with your order number, or use the contact page. We reply within one working day, Monday to Friday, 09:00–18:00 GMT+8.
This FAQ is published by WealthSmart Tech Commerce Limited, a company incorporated in Hong Kong under the Companies Ordinance (Cap. 622), company number 78825535.