Shipping & Delivery

We ship from two locations: our registered office and fulfilment point in Hong Kong, and our product and packing operation in Baiyun District, Guangzhou. Which one your order ships from depends on the product and its stock position, and is stated on your order confirmation.

1. Dispatch times

Orders placed before 15:00 on a working day are dispatched the same day. Orders placed after that cut-off, at weekends or on Hong Kong public holidays are dispatched on the next working day. Our working week is Monday to Friday, excluding Hong Kong public holidays.

• Standard dispatch: 1–2 working days after the order is confirmed
• During a promotional period or a peak season such as the year-end holidays, dispatch may take up to 3 working days. We will tell you if this applies to your order.
• Made-to-order or restocked items carry a longer lead time, stated on the product page before you order

2. Delivery estimates by region

These estimates are working days from dispatch, not from the date of your order, and they assume the parcel is not delayed by customs inspection. They are working-day estimates for the destination country, and the last working day of the estimate is not a guaranteed date.

We do not currently offer express delivery. If a destination is not listed above, contact us before ordering and we will confirm what is possible.

3. Shipping costs

• Standard shipping is free on orders over US$150 (or the equivalent in your display currency)
• Below that threshold, standard shipping is a flat US$12
• Shipping is charged once per order, not per item
• We do not charge for the packaging we use — it is recyclable cardboard and paper filler

4. Tracking

A tracking number is emailed to you as soon as the parcel is handed to the carrier. If you have not received it, check your spam folder, then check your order confirmation, then contact us with your order number.

Please note that a tracking number shows that the carrier has the parcel; it does not always update daily, and some carrier systems take up to 24 hours to show the first scan.

5. Import duty and taxes

In practice this means:

• When your parcel reaches your country, the carrier may ask you to pay import duty, taxes and a handling fee before delivery
• The handling fee is set by the carrier, not by us, and typically ranges from US$5 to US$20 depending on the destination
• Orders delivered within the European Union may be subject to VAT and, on orders above the threshold, import duty
• We declare the full value on the customs form. We cannot mark an order as a gift or understate its value

6. Remote areas and customs delays

Deliveries to remote areas, island territories and post office boxes may take longer than the estimates above. Where a parcel is held for customs inspection, delivery times can extend by several working days. This happens outside our control and we cannot refund shipping in that case — but if a parcel is lost, we will work with the carrier to trace it or send a replacement.

7. Wrong or damaged parcels

If your parcel arrives damaged or with the wrong items, photograph the packaging and the item before unpacking further, and contact us within 7 days of delivery. We will arrange a replacement or a full refund including the original shipping cost.

8. Questions about a shipment

Contact us at hello@wealthsmart.hk with your order number and we will reply within one working day.

This policy is published by WealthSmart Tech Commerce Limited, a company incorporated in Hong Kong under the Companies Ordinance (Cap. 622), company number 78825535, with its registered office at 15/F, Room 1508, Argyle Centre Office Tower Phase 2, 625 Nathan Road, Mong Kok, Hong Kong.