Returns & Refunds

We would rather you use a product than return it, but if it is not right we make the process straightforward. This page sets out exactly what happens, including the parts that are not in our favour.

1. The return window

• You have 30 days from the delivery date to request a return for any in-stock item
• The request must reach us by email within that 30-day period
• Once you have requested a return, you have a further 14 days to send the item back
• We process refunds within 5–10 working days of the return arriving at our warehouse

2. What can be returned

Items are returnable if they meet all of the following:

• They were bought through this store
• They are unused and in their original packaging, with all tags and accessories included
• They are in a condition that allows them to be resold as new

The following cannot be returned unless they are faulty:

• Items that have been washed, worn or altered
• Items where the original packaging or tags have been removed
• Personalised items
• Products with a hygiene seal that has been broken — this includes opened ear-tip products and opened bedding protectors
• Final-sale items, which are marked as such on the product page before you order

3. How to return something

1. Email us at hello@wealthsmart.hk with your order number, the item you want to return and the reason
2. We reply within one working day with a return authorisation and the correct address for your region
3. Pack the item securely in its original packaging. Please do not write on the outer box
4. Send the parcel using a tracked service and keep the receipt
5. Tell us the tracking number. We will then update your order as returned

4. Return addresses

Returns are accepted at the same locations we ship from. We will confirm the address in our reply — please do not send to the registered office address shown in the footer unless we have told you to, as that address is a corporate services address and does not accept parcels.

Region	Return to
Hong Kong, Macau, Japan, South Korea, Singapore, Taiwan, Australia, New Zealand, United States, Canada, United Kingdom, European Union	Hong Kong returns warehouse — full address provided in your return authorisation email
Mainland China and all other destinations	Guangzhou returns warehouse — full address provided in your return authorisation email

5. Who pays return shipping

• Return shipping is paid by the customer, and we do not refund the original outbound shipping cost
• If the item was faulty, damaged, or not what you ordered, we pay the return shipping in full
• To keep costs down, we cannot accept parcel drop-off points, and we cannot refund return shipping that has not been evidenced by a carrier receipt

6. How refunds are issued

• Refunds are issued to the original payment method
• For card payments, the amount appears on your statement within 5–10 working days after we process the refund. Your bank's own processing time may add a further 3–5 days
• For payments made by bank transfer, we refund to the originating account
• We refund the full value of the returned item, including any sales tax charged at checkout. We do not refund import duty or customs charges that were levied on delivery, because these are not collected by us
• Original outbound shipping is refunded only where the return is our responsibility under section 7

7. Damaged, faulty or wrong items

If something arrives damaged, is not what you ordered, or stops working within the warranty period, we will sort it out. Send us the order number and a photograph of the issue, and we will arrange a replacement, a repair or a full refund including the original shipping cost, and we will pay for the return journey.

Under Hong Kong law, goods must be of satisfactory quality and as described. Your statutory rights are not affected by this policy and nothing here limits them.

8. Order cancellation

You can cancel an order at any time before it is dispatched. Email us as soon as possible and we will cancel it and refund the order value in full. Once a parcel has been handed to the carrier it can no longer be cancelled, and the return process applies instead.

9. Contact us

Email hello@wealthsmart.hk with your order number. We reply within one working day, Monday to Friday, 09:00–18:00 GMT+8.

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This policy is published by WealthSmart Tech Commerce Limited, a company incorporated in Hong Kong under the Companies Ordinance (Cap. 622), company number 78825535, with its registered office at 15/F, Room 1508, Argyle Centre Office Tower Phase 2, 625 Nathan Road, Mong Kok, Hong Kong.